Bilingual Portuguese Customer Service Representative

Job ID: 23798

Job ID: 23798

Redmond, Washington

Remote

$24

Customer Service

Contract

Redmond, Washington

Remote

Contract

  Customer Service

$24

Job Details

Parker Staffing partners with a global gaming company to grow their customer service department on an ongoing basis. We are searching for Bilingual Portuguese Customer Service Representatives in Washington to help customers troubleshoot their gaming systems.

Due to hiring timelines, this position may not have an immediate start date. By applying to this job post, you are securing your spot as a priority applicant and your resume will be reviewed the moment upcoming hiring dates are confirmed!

Job ID: 23798 
Pay Rate: $24 / hour 
Location: Redmond, WA  
Work Arrangement: Remote / Work from Home  
*Applicants must reside in the state of Washington 
Employment Type: Contract 
 
The Customer Service Representatives will provide tier one network and troubleshooting support for gaming systems. CSRs must be fluent in Portuguese (written and verbal) and harbor a love for video game systems. A commitment to customer service and learning new technical skills are also key to being successful in this role. As new gaming systems are released, this person must learn all the technical details and become an expert!  
 
Responsibilities:

  • Providing outstanding technical assistance to consumers through live troubleshooting in both Portuguese and English 

  • Answering consumer questions about the online features of the game systems 

  • Aiding consumers (both adults and children) with setting up and/or using a wireless network and account services with their gaming system(s) 

  • Gathering and documenting consumer feedback 

  • Accurately and efficiently documenting consumer contact interactions and routing escalations to correct teams for follow-up resolution 

  • Other duties as assigned 

 
Benefits & Perks: 

  • Paid Sick/Safe Time 

  • Holiday pay 

  • Tenure bonus 

  • Medical benefits with multiple plan tiers and Telemedicine access 

  • Employee Assistance Program (EAP) 

  • 401K with matching contributions 

  • Shared employee discount on store products 

 
Requirements: 

  • Fluent verbal and written communication skills in both Portuguese and English 

  • 1+ year(s) of experience in call center support 

  • 1+ year(s) of successful experience working with multiple applications and programs to resolve inquiries 

  • Strong technical knowledge of gaming systems and related products

  • Must complete company provided training and demonstrate ability to resolve customer issues 

  • Results obtained in standard tests for this position must meet minimum requirements established by company

 
Physical/Functional Requirements: 

  • Ability to work a flexible schedule including weekends and holidays as needed to meet business needs 

  • Ability to work independently, take initiatives with projects, and be self-motivated 

  • A private, distraction-free workspace at home with consistently reliable high-speed internet and power 

  • Ability to perform consistent work on a PC including multiple peripherals (e.g., mouse, keyboard, monitor, headset, etc.) 

  • Successful candidates will be subject to a pre-employment drug test and background and/or reference check 

 
Scheduling: 

  • Must be available for flexible scheduling – the customer service department is open from 6:00 am to 7:00 pm, seven days a week  

  • Must be available to work any full time (32-40 hours per week) schedule within the business hours 

  • The exact schedule may vary each week with shifts including the morning (starting at 6am), the weekend (Saturday/Sunday), and closing (ending at 7pm), therefore, candidates must be able to accommodate a fluctuating schedule 

  • Candidates must be able to work the day after Thanksgiving and December 26th-31st, and willingness to work extra hours around all holidays, if needed 

 

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Human Resources, and Non-Clinical Healthcare opportunities throughout the nation. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
 

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Why Parker Staffing?

Founded four decades ago as a local Seattle-based staffing firm, Parker has become a go-to company of choice for Administrative, Customer Service, Contact Center, Non-Clinical Healthcare, Human Resources, Sales, Mortgage, and Banking job opportunities. Over the years, we’ve steadily grown beyond our Seattle roots to place thousands of candidates in contract, contract-to-hire, and direct hire needs across the United States.

People are at the heart of what we do, and we’re proud to have been named a “Best Place to Work” by Puget Sound Business Journal for over 11 years in a row. From your virtual interview with our recruiting team to our streamlined onboarding experience and ongoing support, our goal is to deliver a high-touch experience that sets you up for success.

Parker contractors tell us they love our:
  • Weekly pay
  • Direct deposit
  • Fast, easy onboarding
  • Digital paperwork (no printer required!)
  • Dedicated support team

Benefits & Perks

As a Parker contractor, you have access to a variety of benefits including medical benefits with multiple plan tiers and telemedicine access, 401k plan with matching contributions, Paid Sick/Safe Time (where allowable by law), and holiday pay. And because we know life happens, we also offer an Employee Assistance Program (EAP) at no cost to you. Additional details about benefits and eligibility criteria are provided during your onboarding with Parker.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.