Call Center Operations Manager Needed to Support a Patient-Centered Healthcare Company in Lawrenceville, GA
Job ID: 24383
Pay Rate: $80K-$90K
Location: Onsite in Lawrenceville, GA
Employment Type: Direct Hire
Schedule: Full Time
A leading provider of patient-centered advanced, minimally invasive treatments, specializing in addressing acute and chronic pain conditions of the neck, back, and joints through state-of-the-art, non-surgical techniques is seeking an Call Center Operations Manager.
In collaboration with management, the Call Center Operations Manager oversees the daily operations of the administrative buildings, ensuring smooth and efficient workflows across various departments. Manage and support the administrative team, including Phone Receptionists, New Patient Coordinators, Personal Injury Coordinators, and Medical Records Coordinators, while fostering a positive and collaborative work environment. Maintain open communication with Providers, Clinical Operations Managers, and third-party personnel to optimize business flow and ensure patients and clinical staff receive outstanding administrative support. Proactively address general operational needs, identify opportunities for improvement through data-driven insights, and contribute to process optimization during growth initiatives, mergers, and acquisitions.
This role requires strong interpersonal skills to build trust, resolve conflicts, and enhance collaboration both within the team and in interactions with patients, ensuring a culture of excellence and compassion.

What Your Day Looks Like:

• Oversee general administrative operations, establishing and implementing goals, objectives, policies, procedures, and systems to enhance efficiency.
• Develop and execute long-range plans focused on continuous improvement and organizational growth.
• Participate in the selection, training, supervision, and evaluation of administrative staff, fostering a supportive and collaborative environment.
• Conduct performance evaluations, oversee merit increases, and manage disciplinary actions as needed.
• Collaborate with physicians, mid-level providers, and management to ensure work standards, regulatory requirements, and workflows align with the organization's mission.
• Assist in the development and operational setup of new locations (de novo growth).
• Manage integration processes for acquisitions and mergers, ensuring seamless administrative support.
• Serve as a liaison between administrative teams and external agencies.
• Gather, analyze, and report fiscal and statistical data to support operational decisions.
• Lead project management initiatives directed by the COO, driving process improvements and contributing to positive P&L growth.
• Monitor and implement strategies to improve staff customer service standards.
• Perform additional duties as assigned.

 
What You Bring:

• Bachelor’s degree required; Master’s degree preferred, or equivalent combination of education, training, and experience.
• Minimum of 3 years of operations management experience, preferably in healthcare or pain management.
• Experience with call center management and eClinicalWorks is highly preferred.
• Strong leadership and customer service skills with the ability to foster a cohesive and productive team environment.
• Deep understanding of planning and management principles to coordinate healthcare operations effectively.
• High degree of initiative, judgment, and discretion in achieving organizational objectives.
• Proficiency in electronic medical records (EMR) systems, with the ability to become a superuser and core trainer (experience with eClinicalWorks preferred).
• Exceptional verbal and written communication skills, fluency in English (multi-lingual skills are a plus).
• Strong problem-solving, interpersonal, and decision-making abilities.
• Skilled in mentoring and motivating staff, with high emotional intelligence to manage performance and implement change effectively.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook); experience with Power BI and MS Project is a plus.

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Human Resources, and Non-Clinical Healthcare opportunities throughout the nation. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!  
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.