Job ID: 25356 
Pay Rate: $26 – $31 Per HR   
Location: Onsite in Augusta, GA 
Employment Type: Contract-to-Hire 
   
A nationally ranked, inclusive healthcare system and one of the largest in Georgia, dedicated to providing exceptional care is seeking a Patient Access Services Supervisor to join the team and help ensure a seamless patient experience. 

As the Patient Access Services Supervisor, you will provide leadership and oversight for daily patient access operations within a fast-paced healthcare environment. This role is responsible for supervising staff, coordinating schedules, monitoring performance metrics, and ensuring consistent execution of patient access workflows that support quality care, positive patient experiences, and revenue cycle outcomes. The Supervisor applies strong communication, problem-solving, and financial acumen to address operational challenges, develop staff, and drive continuous improvement, while ensuring compliance with established policies, procedures, and regulatory requirements. 

Essential Duties and Responsibilities  

• Provide operational oversight and supervision of daily Patient Access Services activities, including staff scheduling, assignment coordination, and ensuring appropriate coverage across all shifts, including 24/7 operations. 

• Monitor time and attendance, approve schedules, and support a productive, engaged, and positive work environment. 

• Track and analyze key performance indicators related to quality, productivity, collections, and patient satisfaction; identify trends and implement corrective action plans as needed. 

• Participate in employee lifecycle activities including interviewing, hiring, onboarding, coaching, performance evaluations, counseling, and terminations in accordance with policy. 

• Support ongoing staff development through training, mentoring, and performance feedback to build a high-performing team. 

• Ensure compliance with financial policies and procedures, including cash handling, point-of-service collections, and front-end revenue integrity practices. 

• Conduct quality monitoring activities such as account reviews, denial follow-up, claim issue resolution, and form or documentation audits. 

• Collaborate with hospital leadership, human resources, clinical teams, and ancillary departments to resolve operational, patient, and physician concerns in a timely and professional manner. 

• Monitor patient throughput and volume trends, adjusting staffing and workflows as necessary to support efficient patient flow and service delivery. 

• Enforce departmental policies, procedures, and regulatory requirements to meet quality, compliance, and performance standards. 

• Other duties as assigned  

Qualifications  

• High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration, business, or a related field preferred. 

• Relevant experience in patient access, registration, revenue cycle, or related healthcare operations required; prior supervisory or lead experience preferred. 

• Demonstrated ability to communicate clearly and professionally with staff, patients, and leadership, using active listening to guide decision-making and resolve issues. 

• Proven supervisory-level problem-solving skills, with the ability to assess complex operational challenges and implement effective, timely solutions. 

• Ability to adapt to changing operational needs and work flexible schedules, including evenings, weekends, or extended hours, to ensure adequate coverage and support. 

• Strong financial acumen related to patient access and front-end revenue cycle operations, including point-of-service collections, cash handling, and budget-conscious staffing practices. 

• In-depth understanding of patient access processes, workflows, and regulatory requirements within a healthcare setting. 

• Experience overseeing staff performance, providing coaching and feedback, and supporting employee development. 

• Ability to analyze performance metrics, identify trends, and support action plans to improve quality, productivity, and service outcomes. 

• Strong organizational, time-management, and prioritization skills with the ability to manage competing demands. 

• Proficiency with electronic health record systems, patient access platforms, and standard office software. 

Benefits offered by Parker Staffing to Contract-to-Hire Employees: 

• Paid Sick/Safe Time (based on where allowable by law)    

• Medical benefits with multiple plan tiers and Telemedicine access    

• 401K with matching contributions     

• Holiday pay     

• Employee Assistance Program (EAP)  

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities in the Seattle and Bellevue metro area and other large cities throughout the Nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!  

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. 

As part of our employment process, candidates who received a conditional offer may be required to undergo pre-employment drug testing. 

Parker Staffing is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.