Bilingual-Spanish Patient Services Specialist Needed for a Medical Practice in Raleigh, NC

Job ID: 24753
Pay Rate: $20/HR – $22/HR
Location: Onsite in Raleigh, NC
Employment Type: Contract to Hire
Schedule: Mon-Fri, 7:45am-5:00pm

A leading medical practice specializing in orthopedic, spine, and neurological care is seeking a Bilingual-Spanish Patient Services Specialist to join the team. The practice combines professional expertise with personal care, offering cutting-edge treatment with a team of friendly, ambitious professionals dedicated to providing exceptional patient care while fostering a positive and enjoyable work environment.

The Patient Services Specialist serves as the first point of contact for patients, ensuring a seamless and positive experience. This position is responsible for patient check-in and check-out, answering phone calls, scheduling appointments, and verifying insurance. The Patient Access Specialist reports directly to the Office Manager and plays a critical role in ensuring efficient patient flow and satisfaction.

Join a dynamic, patient-focused team in a collaborative and supportive environment. Gain experience in a fast-growing medical practice while enjoying competitive compensation and opportunities for growth.

If you are a dedicated, high-energy professional with strong multitasking abilities and a passion for patient care, we encourage you to apply!

What Your Day Looks Like:

• Greet patients and provide exceptional customer service.
• Schedule, confirm, and manage patient appointments with the correct provider, time, and location.
• Answer general patient inquiries, including account balances, directions, and fax numbers.
• Collect co-payments and outstanding balances at the time of registration.
• Verify insurance eligibility and confirm authorizations for procedures.
• Maintain accurate and up-to-date patient records.
• Scrub and prepare patient charts for upcoming appointments.
• Ensure patient registration and medical history updates are completed as required.
• Assist in resolving patient issues independently while escalating as needed.
• Effectively document account actions, follow up on outstanding matters, and communicate next steps in the system.
• Reconcile daily appointments and provide billing reconciliation to the Billing Supervisor.
• Support the Office Manager in improving patient flow and minimizing complaints.
• Other duties as assigned.

What You Bring:

• Bilingual (English/Spanish) required.
• Experience in front office or customer service role (medical experience preferred but not required).
• Strong phone skills with experience handling multiple lines and taking detailed notes.
• Ability to multitask in a fast-paced environment.
• Outgoing and confident demeanor; must be comfortable engaging with patients.
• Experience with electronic medical records (EMR); familiarity with CareCloud, Doxy, and telemedicine platforms is a plus.
• Ability to use Outlook email and work with headsets.
• Highly detail-oriented with strong organizational skills.
• Comfortable working with complex guidelines and adapting to evolving office procedures.
• Reliable transportation required; occasional travel to Wilmington, NC (reimbursed mileage).

Benefits Offered by Parker Staffing to Contract Employees:  

• Paid Sick/Safe Time (based on where allowable by law)  
• Medical benefits with multiple plan tiers and Telemedicine access  
• 401K with matching contributions   
• Holiday pay   
• Employee Assistance Program (EAP)

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Human Resources, and Non-Clinical Healthcare opportunities throughout the nation. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!  
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.