Operations Specialist needed for a Magic: the Gathering retailer

Job ID: 24955 

Pay Rate: $20 – $21.50 per hour

Location: Onsite in Monroe, WA 

Schedule: Wednesday to Sunday, 3 PM – 11:30 PM 

We are looking for a detail-oriented and proactive Operations Specialist to support our fast-paced fulfillment and inventory environment. This role involves daily order picking, restocking, and ensuring accurate alignment between physical and digital inventory. Responsibilities also include executing regular quality assurance checks, sorting inventory by set and title, processing new product releases, and assisting with inventory audits and restocking. 

Our client is a family-owned business that has grown into one of the world’s best retailers in their field with two brick and mortar locations in the Seattle area. They pride themselves on providing great customer service, the fastest shipping in the business, but most of all, they’re committed to going the extra mile. 

This is an awesome entry-level role into the industry and we highly encourage candidates with background in retail, grocery, food service, light industrial, and sales. If you think your skills would transfer to this position, please apply! 

Responsibilities: 

• Daily picking and restocking of Magic: The Gathering singles, ensuring proper alignment between physical and digital inventory.
• Preparation and packaging of orders.
• Inspecting orders for any discrepancies before shipment.
• Handling of special customer requests, customer notes, and product returns.
• Execution of team-based targets for service level agreements.
• Regular quality assurance checks and set audits in the proprietary inventory system, including sorting cards by set and title multiple times a day.
• Assisting in processing, auditing, and restocking various inventories.
• Creating, picking, and shipping products to retail locations.
• Handling incoming product releases.
• Providing excellent customer service to vendors, mail carriers, and internal departments.
• Operating and troubleshooting card sorting machines, order verification systems, and collation equipment while adhering to all safety protocols.
• Operating warehouse equipment, such as pallet jacks, in accordance with safety standards.
• Using Warehouse Management System (WMS) or other ERP systems to manage inventory and transfers.
• Maintaining a safe and efficient work environment, adhering to company safety regulations, and keeping work areas clean and organized.
• Developing and maintaining knowledge of Magic: The Gathering products and card play.
• Participating in team meetings, projects, and continuous improvement initiatives as assigned.
• Working effectively both in a team and independently to solve problems and find solutions.
• Carrying out other duties as assigned, contributing to the overall success of Card Operations.

Qualifications: 

• At least 1 year of experience in a customer facing role. 

• Associate degree or equivalent work experience. 

• Proven track-record of building trust with customers and teammates. 

• Top-notch time management and communication skills. 

• Demonstrated bias for action. 

• Ability to apply innovative solutions to ambiguous situations. 

• Strong conflict resolution skills. 

• Capacity to act as a customer advocate without bias. 

• Demonstrates a growth mindset and embraces constructive feedback. 

• Experience with Freshdesk or similar customer support tool. 

• Competency with Word, Excel, and Outlook 

• An understanding of Magic: The Gathering and its player base is a plus. 

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities in the Seattle and Bellevue metro area and other large cities throughout the Nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings! 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.