Information & Referral Call Center Specialist
Job ID: 25171
Job ID: 25171
Seattle, Washington
Remote
$26
Customer Service
Contract To Hire
Seattle, Washington
Remote
Contract To Hire
Customer Service
$26
Job Details
Job ID: 25171
Salary/Pay Rate: $ 26 per hour
Location: Remote (must sit in Washington State)
Employment Type: Contract-to-Hire
Schedule: Monday – Friday, 9 AM – 5 PM PST
Our client is a mission-focused non-profit dedicated to helping the community by providing a broad array of telephone-based information and referral services. For many people in emotional distress or needing community services assistance, they are their “first call for help.” Each year, our client improves the lives of thousands of people by listening, caring, and linking to services.
As?Information and Referral Call Center Specialist you’ll be responsible for being the first point of contact for individuals seeking assistance via phone, email, chat, and text. This position is responsible for assessing callers’ needs, completing client intakes, and providing accurate information and referrals to appropriate community resources and services. The Specialist ensures all interactions are documented thoroughly and accurately, handles primarily inbound calls with professionalism and empathy, and supports the team by performing additional duties and special projects as assigned.
Responsibilities:
- Respond to inquiries received via phone, email, chat, and text.
- Assess callers’ needs and determine the appropriate level of assistance.
- Complete client intakes and gather necessary information accurately.
- Provide information and referrals to community resources and services.
- Maintain complete, accurate, and timely documentation of all interactions.
- Handle primarily inbound calls in a professional and empathetic manner.
- Perform additional tasks, duties, and special projects as assigned
Qualifications ?
- 2+ years of call center background
- High speed internet connection required and a quiet private remote work environment
- Excellent verbal and written communication skills, including ability to respond to callers with patience, objectivity and without judgement.
- Thrive in a fast-paced environment where attention to detail is crucial.
- Ability to work in a structured setting where punctuality, attendance and a positive attitude are essential.
- Ability to multi-task using a database while simultaneously providing excellent customer service.
- Comfortable using technology with a demonstrated ability to troubleshoot basic problems.
- Associate's degree or experience in related field helpful.
Benefits offered by Parker Staffing to Contract-to-Hire Employees:
- Paid Sick/Safe Time (based on where allowable by law)
- Medical benefits with multiple plan tiers and Telemedicine access
- 401K with matching contributions
- Holiday pay
- Employee Assistance Program (EAP)
Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities in the Seattle and Bellevue metro area and other large cities throughout the Nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!
Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.
As part of our employment process, candidates who received a conditional offer may be required to undergo pre-employment drug testing.
Parker Staffing is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
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Why Parker Staffing?
Founded four decades ago as a local Seattle-based staffing firm, Parker has become a go-to company of choice for Administrative, Customer Service, Contact Center, Non-Clinical Healthcare, Human Resources, Sales, Mortgage, and Banking job opportunities. Over the years, we’ve steadily grown beyond our Seattle roots to place thousands of candidates in contract, contract-to-hire, and direct hire needs across the United States.
People are at the heart of what we do, and we’re proud to have been named a “Best Place to Work” by Puget Sound Business Journal for over 11 years in a row. From your virtual interview with our recruiting team to our streamlined onboarding experience and ongoing support, our goal is to deliver a high-touch experience that sets you up for success.
Parker contractors tell us they love our:
- Weekly pay
- Direct deposit
- Fast, easy onboarding
- Digital paperwork (no printer required!)
- Dedicated support team
Benefits & Perks
As a Parker contractor, you have access to a variety of benefits including medical benefits with multiple plan tiers and telemedicine access, 401k plan with matching contributions, Paid Sick/Safe Time (where allowable by law), and holiday pay. And because we know life happens, we also offer an Employee Assistance Program (EAP) at no cost to you. Additional details about benefits and eligibility criteria are provided during your onboarding with Parker.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.