Job ID: 25377 
Pay Rate: $28.85 – $36.05 Per HR   
Location: Onsite in Tacoma, WA 
Employment Type: Direct Hire  
Schedule: Monday – Friday, 8 AM – 5 PM  
   
Our client helps provide trusted insurance solutions for individuals and families. With over 50 years of experience practicing as a group benefits brokerage in Washington, our client prides itself on its expert level of knowledge when it comes to the local insurance market. Committed to excellence and quality care, our client is dedicated to becoming a source of expertise and reliability in the insurance industry. 

As the Implementation Manager, you will be responsible for overseeing the successful onboarding, renewal, and ongoing administration of group benefits clients. Serving as the primary point of contact during implementation and open enrollment cycles, this role coordinates with carriers, HR contacts, and internal partners to ensure accurate enrollments, compliance documentation, billing reconciliation, and system setup. The Implementation Manager provides responsive, client-centered service while managing multiple timelines and priorities in a fast-paced environment. This position requires strong organizational skills, attention to detail, technical proficiency, and the ability to collaborate effectively to deliver a seamless client experience. 

Essential Duties and Responsibilities  

• Serve as the primary point of contact for new group implementations and client renewals, ensuring a smooth onboarding experience. 

• Coordinate with insurance carriers and clients to complete post-sale activities, including documentation, portal setup, and data submissions. 

• Process enrollments, terminations, and qualifying life event changes accurately and in a timely manner. 

• Provide ongoing client support related to eligibility, plan design, carrier requirements, and compliance guidance. 

• Guide clients in navigating carrier portals, employee communications, and HR onboarding tools. 

• Conduct basic billing audits and resolve discrepancies in collaboration with carriers and clients. 

• Prepare and distribute required compliance documents and notices. 

• Partner with Account Executives and Producers to deliver high-quality client service and retention support. 

• Maintain accurate and detailed records in Salesforce and other internal systems. 

• Track implementation timelines and manage deadlines, particularly during peak open enrollment periods. 

• Other duties as assigned  

Qualifications  

• Valid Life & Disability Insurance license, or ability to obtain prior to employment. 

• Minimum of 2 years of experience in employee benefits, insurance, HR support, or a related field preferred. 

• Prior experience with an employee benefits brokerage, TPA, or insurance carrier preferred. 

• Familiarity with industry regulations including COBRA, ERISA, ACA, and Section 125 plans. 

• Exposure to benefits administration platforms (e.g., Ease, Employee Navigator, or similar) preferred. 

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). 

• Experience using Salesforce or other CRM systems strongly preferred. 

• Strong attention to detail with the ability to review data accurately, identify discrepancies, and ensure compliance. 

• Strong verbal and written communication skills. 

• Adaptable and able to maintain a positive attitude in a fast-paced, evolving environment. 

• Ability to work extended hours during peak seasons, typically October through February. 

Benefits offered by our client: 

• Medical, Dental, and Vision Insurance 

• Paid Time Off 

• Paid Holidays 

• Sick Time 

• Retirement Plan 

• Training and Advancement Opportunities 

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities in the Seattle and Bellevue metro area and other large cities throughout the Nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!  

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. 

As part of our employment process, candidates who received a conditional offer may be required to undergo pre-employment drug testing. 

Parker Staffing is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.