Job ID: 25641 
Salary: $75,000 Per Year  
Location: Onsite in Tacoma, WA 
Employment Type: Direct Hire  
Schedule: Monday – Friday, 8 AM – 5 PM  
  
Our client helps provide trusted insurance solutions for individuals and families. Our client has over 50 years of experience practicing as a group benefits brokerage in Washington and prides itself on its expert level of knowledge when it comes to the local insurance market. Committed to excellence and quality care, our client is dedicated to becoming a source of expertise and reliability in the insurance industry.  

As the Employee Navigator Specialist, you will serve as the organization’s technical expert for the Employee Navigator platform, overseeing benefits system configuration, carrier integrations, and ongoing platform administration. In this role, you will support internal teams and clients by resolving complex benefits technology issues, optimizing workflows, and ensuring accurate, efficient benefits administration. You will also play a key role in leading the growth of the organization’s benefits technology function by developing best practices, improving processes, and helping shape the future of the team. 

Essential Duties and Responsibilities  

• Configure and maintain employee benefit plans within the Employee Navigator platform. 

• Set up, monitor, and troubleshoot carrier integrations and EDI feed connections. 

• Serve as the internal subject matter expert for Employee Navigator, providing technical guidance and platform support. 

• Manage platform implementation, system configuration, and ongoing benefits administration workflows. 

• Troubleshoot enrollment, eligibility, and system-related issues, ensuring timely resolution. 

• Develop, document, and improve processes to enhance benefits technology operations and efficiency. 

• Support account management and benefits teams with technical questions and platform functionality. 

• Communicate directly with clients to resolve escalated technical issues and implementation challenges. 

• Ensure data accuracy and system integrity across benefit plans and carrier connections. 

• Identify opportunities to optimize platform performance and streamline administrative processes. 

• Provide leadership and strategic direction for the organization’s benefits technology function. 

• Assist in building and expanding internal capabilities, best practices, and operational standards for Employee Navigator. 

• Other duties as assigned  

Qualifications  

• 3–7+ years of experience in employee benefits administration, brokerage operations, or a related field. 

• Extensive hands-on experience with the Employee Navigator platform. 

• Proven experience configuring carrier feeds, EDI integrations, and benefits system implementations. 

• Strong knowledge of medical, dental, vision, life, disability, and voluntary benefit plans. 

• Excellent technical troubleshooting, analytical, and problem-solving skills. 

• Experience supporting benefits technology platforms and system administration. 

• Strong organizational skills with exceptional attention to detail and accuracy. 

• Ability to manage multiple priorities in a fast-paced environment. 

• Interest in providing leadership and helping build and grow a benefits technology function. 

• Active Life & Health insurance license preferred, or willingness to obtain licensure upon hire. 

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities in the Seattle and Bellevue metro area and other large cities throughout the Nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!  

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. 

As part of our employment process, candidates who received a conditional offer may be required to undergo pre-employment drug testing. 

Parker Staffing is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.