Job ID: 25792 

Pay Rate: $20 – $25 Per HR   

Location: Remote   

Employment Type: Contract-to-Hire  

Schedule: Monday – Friday, 8 AM – 5 PM   

Our client is transforming healthcare in Georgia by providing safe, high-quality care close to home through an integrated, patient-centered system. As a private, not-for-profit organization supported by thousands of annual donors, our client is dedicated to improving the health and well-being of the communities they serve.   

As the Lay Navigator, you will support oncology patients by coordinating appointments, managing referrals, and helping ensure timely access to care. You will serve as a key point of contact for patients, providers, and internal teams while maintaining accurate documentation, supporting efficient workflows, and delivering compassionate, patient-centered service. 

Essential Duties and Responsibilities   

• Coordinate scheduling for oncology appointments, procedures, and related services. 

• Manage referral workflows and ensure required documentation is complete. 

• Verify patient demographics, insurance coverage, and referral information. 

• Pre-register patients and support timely access to oncology care. 

• Communicate appointment details, next steps, and financial responsibilities to patients. 

• Monitor referral queues and process incoming orders. 

• Coordinate with providers and internal teams to resolve scheduling or referral issues. 

• Provide compassionate, professional support to patients throughout the care process. 

• Maintain accurate patient records and documentation in the electronic health record. 

• Protect patient confidentiality and follow applicable privacy and compliance requirements. 

• Other duties as assigned   

Qualifications   

• High school diploma or GED required. 

• 3+ years of healthcare customer service experience preferred. 

• Experience with patient scheduling, referrals, or care coordination. 

• Oncology or specialty healthcare experience preferred. 

• Familiarity with Epic or a similar electronic health record system preferred. 

• Strong verbal and written communication skills. 

• Excellent customer service and interpersonal skills. 

• Ability to manage multiple priorities in a fast-paced environment. 

• Strong attention to detail and organizational skills. 

• Proficiency with computers and standard office technology. 

• Ability to handle confidential patient information with professionalism and discretion. 

Benefits offered by Parker Staffing to Contract-to-Hire Employees:  

• Paid Sick/Safe Time (based on where allowable by law)     

• Medical benefits with multiple plan tiers and Telemedicine access     

• 401K with matching contributions      

• Holiday pay      

• Employee Assistance Program (EAP)   

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities in the Seattle and Bellevue metro area and other large cities throughout the Nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!   

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.  

As part of our employment process, candidates who received a conditional offer may be required to undergo pre-employment drug testing.  

Parker Staffing is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.