Accommodation Specialist

Job ID: 25878
Pay Rate: $33.00 – $35.00 per hour
Location: Remote – Bellevue, WA 
Employment Type: Contract (4–6 months)
Schedule: Full Time, 40 Hours Per Week, Monday–Friday, 8:00 AM – 5:00 PM

Our client is seeking an experienced and detail-oriented Accommodation Specialist to support its North American team in managing workplace accommodation requests across the United States. This is an excellent opportunity for a knowledgeable HR professional who is passionate about supporting employees, promoting inclusive workplaces, and helping organizations navigate complex accommodation needs with professionalism and care.

As the Accommodation Specialist, you will independently manage a high-volume caseload of workplace accommodation requests, guiding employees and leaders through the interactive process from initial intake through resolution. You will collaborate with managers, Human Resources, and other key stakeholders to evaluate medical documentation, identify reasonable accommodations, and balance individual employee needs with business operations.

The ideal candidate brings strong knowledge of the Americans with Disabilities Act (ADA), exceptional organizational skills, and the confidence to navigate sensitive situations while providing thoughtful, practical solutions. If you enjoy solving complex challenges, building relationships, and making a meaningful difference in the employee experience, this could be a great opportunity for you!

Essential Duties and Responsibilities

• Manage a high-volume caseload of workplace accommodation requests across multiple locations throughout the United States, ensuring timely review, follow-up, and resolution.

• Facilitate the ADA interactive process, partnering with employees, managers, and HR representatives to evaluate accommodation needs and identify appropriate solutions.

• Review medical documentation, assess functional limitations and work restrictions, and determine when additional information or clarification may be needed.

• Evaluate potential reasonable accommodations while considering employee needs, essential job functions, and operational requirements.

• Serve as a primary point of contact for managers and HR partners regarding accommodation requests, medical information requirements, available options, and next steps.

• Communicate directly with employees as needed, providing clear guidance and updates throughout the accommodation process.

• Support accommodation requests involving medical leaves, return-to-work arrangements, modified duties, scheduling adjustments, and workplace restrictions.

• Coordinate and evaluate job coach accommodations and collaborate with appropriate stakeholders to support successful implementation.

• Partner with business leaders to develop practical accommodation solutions that support employees while maintaining business continuity.

• Maintain accurate, detailed, and confidential case documentation, tracking accommodation requests, communications, decisions, and follow-up activities.

• Monitor active cases, manage competing deadlines, and proactively follow up with stakeholders to ensure timely progress.

• Utilize case management and HR systems to document activities, track requests, and maintain organized records.

• Provide guidance to managers and HR partners on accommodation procedures, appropriate documentation, and consistent application of established policies.

• Exercise sound judgment and discretion when navigating complex, sensitive, or time-sensitive accommodation matters.

• Collaborate with internal teams to address accommodation challenges, escalate concerns when appropriate, and support consistent processes across the organization.

• Ensure accommodation activities align with applicable federal and state employment laws, organizational policies, and established procedures.

• Other duties as assigned.

Qualifications

• Previous professional experience managing workplace accommodations, ADA interactive processes, or employee relations matters involving disability accommodations.

• Strong working knowledge of the Americans with Disabilities Act (ADA), reasonable accommodation requirements, and the interactive process.

• Demonstrated experience independently managing accommodation cases from initial intake through evaluation, implementation, and resolution.

• Experience reviewing medical documentation, evaluating functional limitations, and identifying appropriate workplace accommodation options.

• Familiarity with leave of absence coordination, return-to-work processes, modified duty arrangements, and workplace restrictions.

• Experience navigating job coach accommodations and related workplace support arrangements.

• Proven ability to manage a high-volume caseload while maintaining accuracy, organization, and timely follow-through.

• Strong interpersonal and communication skills, with the ability to engage effectively with employees, HR professionals, managers, and senior leaders.

• Ability to navigate sensitive conversations with empathy, professionalism, discretion, and sound judgment.

• Strong analytical and problem-solving skills, including the ability to evaluate complex circumstances and recommend practical solutions.

• Ability to balance employee accommodation needs with operational considerations while supporting compliance with applicable laws and policies.

• Exceptional attention to detail and experience maintaining comprehensive, confidential case documentation.

• Demonstrated ability to work independently, prioritize competing responsibilities, and make informed decisions in a fast-paced environment.

• Comfortable collaborating with stakeholders across multiple locations and organizational levels in a remote work environment.

• Previous experience supporting workplace accommodations in a retail or multi-location environment is strongly preferred.

• Experience with NAVEX/EthicsPoint and UKG is highly preferred.

• Proficiency with Microsoft Office applications and familiarity with HR information systems or case management platforms.

Benefits offered by Parker Staffing to Contract Employees:

• Paid Sick/Safe Time (based on where allowable by law)

• Medical benefits with multiple plan tiers and Telemedicine access

• 401K with matching contributions

• Holiday pay

• Employee Assistance Program (EAP)

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities in the Seattle and Bellevue metro area and other large cities throughout the nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page at www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.

As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.

Parker Staffing is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.